Terms of service
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to your purchase of products from the National Textiles Online Store through our website: https://nationaltextil.com.
In addition to these General Terms and Conditions, other important legal terms apply, including our Return Policy and Cancellation Policy.
By accepting these General Terms and Conditions, you also agree to comply with our Return Policy, all of which form part of a legally binding agreement between you and us.
You must carefully read these General Terms and Conditions and the Return Policy before purchasing any product from the National Textiles Online Store.
We reserve the right to amend these General Terms and Conditions and the Return Policy at any time. Any amendments will apply to all new orders placed after the updated terms have been published on the National Textiles Online Store website.
You should review the General Terms and Conditions and the Return Policy published on our website before placing each order.
If you have any questions regarding these General Terms and Conditions, the Return Policy, the Cancellation Policy, our products, or the National Textiles Online Store, please contact one of our Customer Service representatives through any of the following methods:
WhatsApp: +974 5097 7222
Email: nationaltextiles@aljameel.com.qa
INFORMATION ABOUT THE NATIONAL TEXTILES ONLINE STORE
Your use of our website, even if you do not purchase any of our products, means that you agree to and are bound by these General Terms and Conditions.
We make every effort to ensure that all information displayed on the National Textiles Online Store, including product descriptions and prices, is accurate and up to date at all times. However, errors may occasionally occur. We will attempt to correct any errors or inaccurate information on our website as quickly as possible. If we discover that an error may affect your order, we will try to notify you immediately.
Please note that shopping through the National Textiles Online Store provides a different experience from purchasing products at one of our physical stores.
COLOURS
The colours of the products displayed on our website may vary depending on several factors, including the display settings of your device. The appearance, shape, and size of products may therefore look different in reality from how they appear on your screen.
We provide product dimensions and measurements in the relevant product descriptions. It is your responsibility to ensure that the actual dimensions of each product are suitable for your intended purpose.
IMAGES
The images displayed on our website are provided for illustrative purposes only. For accurate information about a product and its specifications, you must carefully read the relevant product description.
PRODUCT AVAILABILITY
All products are subject to stock availability. This means that we may not be able to fulfil your order if a product is unavailable.
Products offered for sale may be discontinued or withdrawn from sale, either online or in our physical stores, at any time. In such cases, we are responsible for refunding any amount paid for products that you did not receive.
PROMOTIONAL OFFERS
Promotional offers and products available on the National Textiles Online Store may not always be available in our physical stores, and vice versa.
The prices displayed on our website are generally the same as those offered at our branches. However, prices may occasionally differ when separate promotions are available in our physical stores or on our website.
ACCURACY OF CUSTOMER INFORMATION
We rely on the information provided by the customer. The customer is fully responsible for ensuring that all personal information and other details required to complete a purchase are accurate and complete.
The customer accepts full responsibility for any incorrect or incomplete information provided. National Textiles shall not be held responsible for any issue resulting from inaccurate information submitted by the customer.
PROTECTION
We will make every reasonable effort to ensure that our website remains free from viruses.
However, you are responsible for using appropriate software to detect and protect your computer, smartphone, or other device against viruses and other malicious online content.
Please remain vigilant. You may encounter fraudulent websites that appear similar to the official National Textiles website and claim to sell our products. National Textiles shall not be held responsible for any fraud or attempted fraud carried out through other websites.
The only official website of the National Textiles Online Store in Qatar is:
AVAILABILITY OF SERVICES
We reserve the right, at any time, to modify our services, discontinue the sale of any product, suspend certain services, or temporarily or permanently suspend online shopping, with or without prior notice.
If our service is discontinued after you have made a payment, any outstanding amounts will be refunded in accordance with our Return and Refund Policy.
ACCOUNT SECURITY
You are responsible for maintaining the confidentiality of your login details, password, and all other information relating to your account at all times.
You agree to notify us immediately if you become aware of any suspected or actual security risk affecting your account.
ELIGIBILITY TO ORDER AND PURCHASE OUR PRODUCTS
If you are under the age of eighteen, you may not be legally authorised to purchase products from the National Textiles Online Store.
The delivery address must be located within the State of Qatar. Please note that available delivery locations may vary during certain promotional campaigns.
You must provide a valid email address and an active mobile phone number through which you can be easily contacted.
PAYMENT
You may pay for the products you purchase using any of the payment methods listed on the checkout page of the National Textiles Online Store.
Your order will only be confirmed once we receive confirmation of the payment transfer from the bank or another authorised payment service provider used to complete the transaction.
Cash on delivery is not available.
PRODUCT STOCK AVAILABILITY
Although we regularly verify the accuracy of the stock information displayed on the National Textiles Online Store and compare it with the actual quantities available in our warehouses, errors may occasionally occur.
If we discover an error in the available stock quantity of a product you have ordered, we will notify you as soon as possible. You will then have the option to reconfirm your order based on the correct quantity available in stock or to cancel your order.
If you choose to cancel your order because the stock information was incorrect, or if we are unable to provide the product you ordered, we will issue a full refund as soon as possible in accordance with the refund provisions of our Refund Policy.
If we are unable to contact you using the contact information provided when you placed your order, your order will be treated as cancelled, and the full amount paid will be refunded in accordance with our Refund Policy.