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Policy and Warranty Regulations for "matnaflex"

• The lifespan and warranty period vary for each product.

• This warranty is valid for home use only.

• A copy of the original invoice or any other proof of purchase (date, branch, or phone number) must be provided.

Mattress Warranty:

• A sagging mattress exceeding 15% of the original height.

• Broken springs or wires.

• Loose stitching upon receiving the mattress.

• Protruding springs or wires from the mattress layers.

Bed Warranty:

• Detached bed screws.

• Detached wooden bed ends.

• Scratches resulting from transportation, loading, unloading, and handling by the company.

Exclusions from Warranty:

• Body impressions on the mattress.

• Use of mattresses for commercial purposes.

• Improper storage in unfit places.

• Color change, staining, or exposure to burning.

• Natural change in mattress softness over time.

• Wetness, leakage, and spillage of liquids on the mattress or bed.

• Natural sagging of less than 15% of the original height of the mattress.

• Improper handling of the mattress causing it to warp or bend.

• Failure to follow instructions for rotating or flipping the mattress according to type (ask the seller about your mattress type).

• Using an unsuitable bed base for the mattress (such as bases with wooden slats).

• Bending or folding the mattress or handling it incorrectly, causing damage or twisting of its internal structure.

• Using incorrect materials or methods for cleaning, such as harsh or burning substances on fabrics.

• Damage to handles, as they are intended for rotating the mattress and adjusting its position only, not for carrying the mattress.

• Using mattresses or beds for purposes other than their intended use, such as jumping on them or sitting on their edge in one place and permanently.

• All accessories including pillows, duvet sets sheets, towels, protective covers, and pads.

Repair Terms:

The warranty covers the repair of damaged parts free of charge in case of a manufacturing defect, and does not imply replacement of the product or refund of its value.

• Repair time may take up to (7 working days) depending on the customer's location.

• The mattress will be collected from the customer upon presentation of the original invoice or any other proof of purchase.

• Throughout the warranty period, repairs are free according to the warranty policy and regulations.

• Upon completion of the repair, the product and the original stamped invoice from the maintenance department will be returned.

Repair Terms with Charges:

• The financial value will be assessed after inspecting the mattress.

• The fabric and parts of the mattress's internal padding can be changed.

• Size adjustments by reduction will depend on the type and quality of the mattress and its expected lifespan.

Mattress Maintenance Request

If you wish to request mattress maintenance, all you need to do is contact us through one of the following means:

• WhatsApp 50447722

• Through the nearest branch to you

• Email: customerservice@aljameel.com.qa

Mattress Maintenance Request Information

Please prepare the following information before contacting us to request mattress maintenance:

• Name

• Mobile number

• Area

• Invoice photo

• Reason for maintenance request

• Photos of the mattress from several angles